Passenger profiling is carried out at our airports via monthly surveys, based on specific sampling quotas for the three terminals (Linate, Malpensa T1, Malpensa T2). The total number of passengers interviewed in 2017 amounted to 5,209.
Those interviewed were selected according to a systematic procedure (one out of every 10) at the security control lanes, therefore in departures.
This procedure allows random selection and consequently is representative of the sample interviewed for each of the three terminals.
The control of the samples (in the waiting of data) verify destinations and the portions of passengers in transit, terminal by terminal and by quarter.
Main characteristics of our airport passengers in 2017
| Malpensa T1 | Malpensa T2 | Linate | |
|---|---|---|---|
| Male | 62% | 65% | 61% |
| Average age (years) | 42 | 41 | 42 |
| University culture | 45% | 41% | 58% |
| Resident in Italy | 65% | 73% | 73% |
| Principal reason for travel | 53% Tourism | 54% Tourism | 54% Tourism |
| Average stay in the airport (minutes) | 133 | 121 | 93 |
Source: CFI Group
The principal findings from the 2017 data were as follows.
Linate
The frequency of trips for work, business or study increased (+3% over 2016) to the detriment of trips for vacations or tourism (-2%) and for family or health reasons (-1%).
Passengers residing in Italy fell by 3% over the previous year, while passengers with high educational qualifications and frequent flyers increased by 10%.
Malpensa Terminal 1
In relation to the historical record, the share of passengers traveling for vacations or tourism and for work, business or study both decreased (-1%), while trips for family or health reasons increased (+2%).
Malpensa Terminal 2
Compared to 2016, the share of passengers traveling for work or business and for family or health reasons both increased (+3% and +2% respectively), to the detriment of tourism (-5%).