The most significant retail revenue item was shop sales (51.9% of the total), followed by food & beverage (21.0%), car rental (17.2%) and finally bank services (9.9%).
Type of Retail revenues
|Retail service revenues||2017 (Euro thousands)||2016 (Euro thousands)||% of total Retail 2017|
|Food & beverage||20,052||19,039||21.0|
|Total retail revenues||95,392||90,088||100|
The sales points within the passenger terminal offer both duty free products (therefore excluding VAT and other taxes), and duty paid products (therefore under normal conditions and excluding therefore the benefit of the above-mentioned exemption).
The retail sector activities carried out at our airports offer the public and passengers a wide range of products and brands which satisfy the entire customer base and are differentiated at each terminal:
- Malpensa Terminal 1 dedicated to luxury and duty-free shopping;
- Malpensa Terminal 2 dedicated to low cost;
- Linate focused on a specialized high-end business offer.
Commercial areas of the Milan airports – shops + food & beverage (m2)
Retail areas of the Milan airports by millions of passengers (m²/passengers)
We do not directly carry out retail activity (sale to the public, duty free and duty paid, catering, car hire, management of spaces for the carrying out by third parties of banking activities), but we allocate to third parties the use of commercial spaces at the Milan airports.
The most noteworthy event in 2017 from a commercial standpoint was the gradual transformation of the passenger foot traffic layout and retail stores in the Malpensa Terminal 1 Schengen boarding areas, a project that represented the culmination of the restructuring process that had begun in 2013. The retail profile of Terminal 1 was completely redesigned to suit the various segments of demand created by the shared use of the same passenger boarding areas by low-cost airlines and legacy short, medium and long-haul carriers, for example by increasing food and beverage offerings rather than shops, similar to recent trends in travel retail and shopping centers, in pursuit of increasingly varied, diversified, modern and international offerings. The construction work focused on the Schengen boarding area, where the commercial plaza was fully renovated in the second half of the year, installing new furnishings and changing the foot traffic layout. In 2017 some stores such as Moleskine, Mandarina Duck, Venchi, Unieuro and Coccinelle moved to bigger new locations, whereas Boggi completely restyled its shop. The completion of the restyling project also brought in new brands such as Blue Spirit/Morellato, Benetton, Bottega Verde, Nau Ottica, Daniel Wellington and, most recently, Carpisa Go. New store openings at Linate included DoDo in February and the Tumi/Samsonite store in September, in the airside area.
Areas allocated to public sale activities (m2)
We have contracted the catering business from the group’s subsidiary SEA Services, as well as other third parties. In particular, contracts have been signed with specialised operators (including Autogrill, Chef Express and MyChef), under which we have subcontracted the catering activities, allocating for these purposes a number of spaces in the airport to these operators
Areas allocated to food & beverage (m2)
Note: Does not include the VIP lounges and external areas