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Cleaning and hygienic conditions indicators

IndicatorMeasurement unit Malpensa T1Malpensa T2Linate
Perception of the cleaning level and functionality of toilets % of satisfied passengers Target 2017 91.2% 86.0% 90.0%
2017 Result 90.3% 86.6% 89.7%
Perception of the cleanliness level at the airport % of satisfied passengers Target 2017 95.0% 95.0% 95.0%
2017 Result 97.5% 95.4% 92.6%
Airports in numbers T1 T2 Linate
Total number of toilets 546 147 250
Total number of disabled toilets 57 13 15

Source: SEA, Doxa

At Malpensa and Linate airports, the spaces available to passengers and the hygienic services are constantly controlled so that cleanliness is guaranteed throughout the day. At all airport areas, hygienic services are available for persons with reduced mobility. Passenger satisfaction regarding the cleanliness and functionality of toilets is lower than that regarding airport cleaning in general, but is still in line with targets.